New York Revamps Overwhelmed Unemployment System
NEW YORK (AP) — New York state is getting help from Google to overhaul a decades-old unemployment benefits system that has left laid-off workers frustrated and awaiting help.
Google helped New York design a revamped website that launched Thursday evening.
The state also added 300 workers to its 700-person staff to process unemployment benefit applications.
Gov. Andrew Cuomo said the state Department of Labor’s system has crashed because of a record-shattering surge in claims amid outbreak-related layoffs.